Membership FAQs


Q: How do I renew my NAPO Membership?

A: To renew your membership, follow these steps:

  1. Log in to
  2. Click Manage Profile
  3. Click Renew Your Membership

Follow the on-screen prompts to complete your payment. 

Q: My NAPO membership has lapsed. Can I reinstate it?

A: It depends on how much time has elapsed since your membership expiration date. All NAPO members have a 30-day grace period past their expiration date to renew their membership at the standard membership rate.

If your grace period has passed but your membership expiration date was 31 - 90 days ago, you can reinstate your membership and preserve your original Join Date by paying an $80 Reinstatement Fee. The reinstatement process can be done online as a regular renewal. 

If more than 90 days have passed since your expiration date, you can still rejoin as a member; however, your Join Date will be changed to reflect the date you reinstate your NAPO membership. If you’d like more information about this process, please submit your query via the Contact Us form or contact us at 856.380.6828.

Q: How do I advance from Provisional to Professional Member?

A: Members are upgraded to Professional Membership after successfully completing the Professional Practices Coursework and notifying NAPO Headquarters of their completion. 

The Professional Practices Coursework consists of:
OD1-101: Fundamental Organizing and Productivity Principles
OD1-102: Fundamental Organizing and Productivity Skills
OD1-103: Ethics for Professional Organizers and Productivity Specialists

The Professional Practices Coursework is available as on-demand, pre-recorded courses that may be taken at your convenience within a one-year window from the date of purchase. You must watch the entire course and complete the online evaluation to get credit. These courses may be purchased by members as a bundle at a discounted rate.

The Professional Practices Coursework is designed to establish a basic knowledge for Organizing and Productivity Professionals and to provide a path to Professional Member status. As a Professional Member of NAPO you will enjoy the following benefits:

  • Be listed in the Find a Pro Public Directory
  • The ability to earn a Specialist Certificate
  • Apply to become a NAPO University Instructor
  • Join a Special Interest Group (SIG)
  • Vote in Board Elections
  • ...and more!

Q: I completed the Professional Practices Coursework. When will my Membership status be updated from Provisional to Professional?

A: Once you have completed and received certificates for all 3 Professional Practices Courses, please contact

Q: Is there a fee to advance from Provisional to Professional Membership?

A: There is no additional fee to advance to Professional Membership aside from the purchase of the Professional Practices Coursework. 

Q: Will NAPO issue me a Membership Card?

A: No. Effective 11/1/2015, NAPO membership cards are no longer mailed. All membership cards are now electronic. To print your card, follow these steps:

  1. Log in to
  2. From the Manage Profile page under the Information and Settings heading you will see your membership card. If your profile page does not initially open to the Manage Profile page click Manage Profile in the upper right-hand corner.
  3. Click View/Print my Membership Card 

Q: How do I stay updated on NAPO news?
A. Upon joining you will automatically be added to the NAPO To-Do email list. The To-Do is sent the first Sunday and 3rd Sunday each month and includes registration deadlines, important NAPO updates, invitations to participate in Board elections, podcasts and more. Be sure to check your inbox and add NAPO as a safe sender so you never miss out on important updates!


Q: How do I find out more about the Professional Practices Coursework?

A: More information regarding the Professional Practices Coursework can be found at the Education Page at

Q: I purchased an educational bundle in conjunction with joining NAPO but I haven't received an email explaining how to access the courses. How long will it take to get this information?
A: An informational email explaining how to access your educational bundle will be sent within 24 business hours. For any purchases made on Friday, Saturday, or Sunday, the email will be sent the following Monday.

Q: How do I access On-Demand courses?

A: To access your On-Demand courses, please follow these steps:

  1. Log in to
  2. Under Education Click NAPO University. From the new window click on the button that says 'Log into NAPO University'. If prompted to log in, log in with the same user name and password as for your account. 
  3. Scroll down the page to the list of Product Bundles and click the link for the education bundle you have purchased. It will be identified by a green $ sign following the name of the Bundle.
  4. In the new window select the class you wish to listen to.
  5. Print out the handouts/slides that you are interested in from the list in the new window.
  6. Click on the first session to start the recording. Once you have completed the initial session it will unlock the following session. 

Q: Where can I find information on how to become a Certified Professional Organizer®
A: For a comprehensive FAQ about becoming a Certified Professional Organizer (CPO®), please refer to the Board of Certified Professional Organizers (BCPO) Handbook. 

Q: How do I create or update my NAPO Profile?
A: Log into Go to Manage Profile. Under Information and Settings select Edit Bio. 

Q: My profile does not appear in the NAPO Member Directory. How can I make it visible?
A: You must be a NAPO Professional Member in good standing to be listed. If you are not designated as a Professional member but have completed the Professional Practices Coursework please notify headquarters by sending an email to Verify that the address and zip code fields in the Professional area of your profile are completed. Please allow 24 hours for the system to update after making any changes or updates to your profile prior to checking for your directory listing. 

*Provisional Members are not listed in the NAPO Member Directory.  Provisional Members must complete the Professional Practices Coursework and obtain Professional status in order to be visible in the NAPO Member Directory.

Q: How do I add Specialties to my NAPO Profile? 
A:  To add Specialties to your NAPO Profile, follow these steps:

  1. Log in to
  2. Click Manage Profile
  3. Click Edit Bio under the Information and Settings area
  4. Scroll down to the Professional Information section
  5. Select the Specialties that best describe what your business offers
  6. Save your updates using the button at the bottom of the page

Effective 12/18/15, there is no limit on the number of specialties you can choose. However, to best market your services, we suggest you only select specialties that match your experience, skillset and passions. 

Q: How do I join Special Interest Groups (SIGs)?
A: You can find information about joining a SIG on POINT, located under the 'Network' drop-down menu. Remember, you must be logged in to POINT to have access.

Special Interest Groups (SIGs) provide an opportunity for experienced, veteran organizing, and productivity experts to focus, collaborate, and share their experience and expertise on a unique skill, topic area, business model, or market. SIGs are not designed to teach organizers how to become proficient in the area of SIG focus, but to deepen the specialty experience with colleagues who have shared experience. 

As of October 1, 2015, Professional, Allied, Academic, Emeritus/Retired, Lifetime, Multi-Person Business and Business Partner members may apply to join up to two (2) SIGs at no additional cost. You must meet the eligibility requirements of the particular SIG you wish to join. 

You may join more than two SIGs. There is an annual $75 fee for each SIG you choose to join beyond two. 

To join a SIG, please submit an application which will be reviewed for eligibility. 

Please note: Provisional and Student Members are not eligible to join SIGs

Q: I forgot my NAPO password. I tried using the “Reset Password” function but it doesn’t seem to work. What should I do?
A: If your membership is current the password reset information is sent to the email we have on file for you. Please be sure to check that email address for your password reset instructions. 

If you require additional assistance outside of our business hours please submit your request via the Contact Us form located on our site. We will respond during our business hours, Monday-Friday, 9 am - 4 pm Eastern Time typically on the next business day. Responses may take up to 48 business hours. (Please note that between Memorial Day and Labor Day, NAPO HQ closes at 2:30 pm on Fridays.) You may also give us a call during our business hours at 856.380.6828 and select option #1. 

Q: doesn’t recognize my password. Is the NAPO server experiencing technical issues? 
A: Occasionally a valid password is not recognized because system updates are underway. Please allow some time when these updates are being made as the system will usually refresh within 24 hours. Alternatively, sometimes, clearing your browser history resolves the issue you are experiencing. 


Q: How do I submit a proposal to be a speaker at a NAPO Conference? 
A: In Spring more information will be available on how to submit a proposal for the Annual Conference on

Q: How do I find a local NAPO chapter?
A. NAPO Chapters are located around the United States. Visit the NAPO website for the current chapter listing. If you are not in an area close to a chapter, you may join the Virtual Chapter